Step 10. In this Step, I’ll show you how to deliver superior customer service by bringing all the work in the previous Steps together as part of your ‘Elite’ business improvement program. This will increase your revenues from more satisfied customers. I’ll also show you how to use different types of kanban to control material flow. These include a unique time-based kanban for a fresh-daily business that you might use in your world.Follow my lead. Do it yourself. All the information is here. And if you do hit a problem, you can contact me for free by email.Even if you think the future for your business processes is to automate, if you don’t get them working at ‘Elite’ levels before you do this, you’ll still operate at a sub-optimal level. You’ve got to simplify before you automate to get the best solution. And that’s where I come in.This series of books is like looking over my shoulder as, step by step, I transform a typical pharma manufacturing company and its people from ordinary to 'Elite' within a year. That means where their performance, financial success and reputation become such that other people and businesses in the same market sector want to emulate them. They Beat the Competition!The company is an amalgam of my clients from the US, UK, Europe and the Far East, and what they experienced with me. But it could be any company anywhere. It could reflect your company going through that same transformation experience.I'll give you lots of examples and insider tips along the way to make sure you have the best chance of success. It takes some effort and courage to get there, but it's not rocket science. So, go for it - and enjoy the journey.Check inside this book for its Table of Contents. Or check inside the Omnibus Edition, with all 14 Steps in one volume, to see the Table of Contents for the complete ‘Elite’ Business Series. That gives you the full route map. All books are available only on Amazon.